The ISSA/BSCAI Building Service Contractor Benchmarking Study was just released, and it identified trends and challenges facing commercial BSCs (Building Service Contractors) in 2017. As a BSC, you must constantly work to maintain profit margins, gain new customers through marketing and referrals, and also retain employees. The Whittaker Smart Care® System’s ease of use, productivity and effective carpet cleaning results can help you in all three of these important areas.
Retaining Cleaning Employees
Retaining happy employees is critical to your success as a business. It’s no secret that employees who enjoy their jobs and respect their employers are more likely to take pride in their work, resulting in better performance, better quality of work, and longevity.
Employee turnover has a significant impact on any business, but can be especially detrimental for janitorial services; where quality, attention to detail, and expertise are coveted qualities in an employee. Inadequate training and inferior cleaning systems are just two common reasons for high turnover, which often results in poor quality work, uncompleted tasks, and reduced value of your commercial cleaning business. Additionally, constantly having to train and retrain new employees means an increased likelihood that your equipment will be damaged and chemicals will be used incorrectly.
In summary, high employee turnover often leads to diminished relationships between your carpet cleaning business and customers – costing your business in profits and in reputation.
Whittaker System machines are specifically designed with your ease-of-use in mind. Smart Care® machines are easy to train on, and the cleaning methods are simple to master. Whittaker’s extensive online library offers access to product manuals, cleaning instructions, and training videos, making it simple for you to answer questions anytime, anywhere.
When your employees feel confident in their abilities and are provided with the tools they need to deliver outstanding results, they’re more likely to take pride in their work and stick around for many years to come.
Maximizing Profit Margins
As a business, every decision you make comes down to the bottom line: will it improve profitability? Maximizing profit margins is essential to maintaining successful business operations. Efficiency in both labor costs and supply costs is essential to remaining profitable.
As a carpet cleaning business, it is necessary that you have equipment that is efficient without sacrificing cleaning quality. The more carpet your employees can clean in a given period of time, the more profitable your business becomes. Whittaker’s cost comparison calculator allows you to enter variables based on your carpet cleaning schedule and facilities, and delivers an annual cost summary, demonstrating how much you can save by using Whittaker’s efficient products.
Don’t just take our word for it. Whittaker’s Smart Care® Systems have been proven by the American Institute for Cleaning Sciences’ (AICS) Time and Motion Study to increase labor efficiencies and reduce cost from the bottom line.
A good carpet cleaning business helps its clients to keep their facility’s carpets cleaner for longer, ultimately extending the life of the carpet. Succeeding in that mission will help you maintain happy customers, and in-turn, grow profitability.
Gaining New Customers
Gaining new customers is paramount to growing any business – and carpet cleaners are no exception. Whether you’re paying for advertising, or relying on word-of-mouth, you’ll need to actually deliver on your clean carpet promises. Having dramatic before and after photos will drive home the ‘wow’ factor for prospective clients, and will help sell your services in both marketing materials and via word-of-mouth recommendations.
It’s no secret that carpet cleaners sometimes face the most difficult challenges of contracted cleaning services, and as such carpet maintenance is a leading cause for client dissatisfaction with a contractor. Delivering clean, stain-free carpets consistently and efficiently is key to maintaining and gaining business.
Whittaker’s systems provide dramatic results with very little effort. Our testimonials speak for themselves, but here you can see clearly the before and after effects of our 15” Smart Care® TWIN system.
Our Brand Commitment-
Making sure that every square foot of carpet adds to the beauty of a facility as its manufacturers, architects, designers, and installers intended.