Building service contractors (BSCs) wear many different hats related to facility maintenance. Some service providers offer everything from grounds maintenance and snow removal to restroom cleaning and carpet care. Given that the type of work doesn’t vary drastically from one BSC to another, it is important to look for ways to differentiate the quality of cleaning. Investing in one specific area helps BSCs stay competitive in the marketplace, retain talent, and accelerate growth. This of course is training.
Employee training offers many long-term benefits and a noticeable return on investment. Thorough and frequent training establishes proper procedures, encourages and rewards follow-through and enables employees to become more knowledgeable and confident over the course of their careers. In turn, this improves the quality of service that customers receive. Read on to learn more about how training helps BSCs overcome key challenges and best practices for carpet care training.
Tackling Turnover Challenges
Turnover in the cleaning industry can be as high as 200%. This creates a nearly constant rotation of staff and can negatively impact cleaning performance and consistency, which in turn impacts customer satisfaction.
At the same time, labor is often the greatest expense for many service providers and turnover certainly plays into the high cost of labor. Taking the time and dedicating the necessary resources to train employees can help reduce turnover and the costs associated with hiring and onboarding new workers. Training for new employees is an important first step at the outset of employment. So is conducting workshops and sharing information and best practices regularly during an employee’s tenure to encourage continuous learning and improvement.
People who feel valued by their employer are less likely to leave a role. Training demonstrates a service provider’s investment in its people. When combined with fair compensation and benefits, training supports employee tenure. Longer tenure reduces costs across numerous areas of the business, maintains cleanliness standards and enables employees to grow into managerial roles.
Practice Makes Perfect: Custodial Training Tips
As the saying goes, “practice makes perfect.” Expertise does not come overnight. It requires dedication and time. To appeal to all types of learners, it is best if training combines classroom discussions and written materials that employees can review with hands-on experience. When employees have the opportunity to practice the process of carpet care, either at a customer site or in a demo setting, they get a better understanding and appreciation for the task.
Consider these best practices for carpet cleaning training:
- Allow employees to test equipment. It is possible that some employees are new to the cleaning industry or have not previously managed carpet care. Give every employee the chance to operate equipment so they can get a feel for how easy it is to maneuver and how to adequately remove stains and revive the look of carpet. To enhance productivity and staff wellbeing, choose lightweight machines that are ergonomic and safe.
- Review a stain removal guide. It is likely that you will have a range of chemistry on hand to tackle a variety of different stains. Before employees use these products on customers’ flooring, create and review a guide that showcases when and how to use each solution. For instance, an odor and protein stain will require a different approach than an oil and grease stain or a red food-dye stain. Mapping out the application for each product, and the correct usage steps will help employees easily reference this information in the field.
- Address how to maintain equipment. While high-quality carpet care equipment will not require extensive maintenance, it is important for employees to take responsibility of simple tasks that help extend the life of their machines. In your training sessions, be sure to highlight how to care for everything from vacuums to low-moisture encapsulation systems. For example, after each use with a carpet agitator, staff should empty the solution tank and the collection tray, flush out the pump and spray nozzle and wipe down and wind the power cord to avoid tangling. These quick steps ensure the machine is ready for the next use.
A Commitment to Cleanliness
Training for carpet cleaning helps get everyone within your organization on the same page about the expectations you have set for cleanliness and customer satisfaction. It ensures every employee follows the same processes, operates, and maintains equipment properly and understands how to respond to challenges that may arise in the field.
While carpet care is not an incredibly technical process, it does require a certain level of understanding to make it more efficient and successful. Executing carpet care in the right way can extend the lifespan of carpet, reduce maintenance costs, improve client relationships, and offer additional benefits. Pairing training with high-quality equipment and chemistry will take your carpet care approach to the next level and demonstrate your commitment to higher standards of cleanliness.
Service providers trust Whittaker’s low-moisture encapsulation carpet cleaning systems to help them clean millions of square feet each day. Contact us at 800.422.7686 or firstname.lastname@example.org to discuss our Smart Care® TWIN and TRIO low-moisture encapsulation machines and CRYSTAL® chemistry.