Boston Building Maintenance

Opportunity

Founded in 2011, Boston Building Maintenance, LLC (BBM) is a certified woman-owned janitorial service provider covering commercial offices, healthcare facilities, hotels, and multi-tenant buildings across Boston.

"Carpet maintenance is key because it sends a message about caring to customers and employees, creates a healthier environment, and helps extend the carpet's life," said Brittany Hampton, Founder and CEO of BBM.

BBM relied on a standard shampoo and extraction method for carpet care across its accounts. That approach resulted in long dry times, high water consumption, multiple passes to remove stains, and recurring callbacks when stains reappeared. In 2019, BBM won a hotel contract that required the use of Whittaker's low-moisture system and it opened their eyes to a fundamentally better approach.

Solution

The Boston hotel property has wool carpet and knew that Whittaker's WoolSafe® approved chemistry provides the most consistent clean for natural fiber carpet. BBM implemented three Smart Care® TRIO machines and Whittaker's complete CRYSTAL® Chemistry line to clean the hotel's carpet daily.

Where the previous approach required multiple passes and still produced callbacks, the Smart Care® system cleaned thoroughly in a single pass. Dry time dropped dramatically. Stains stayed gone.

"From an efficiency and effectiveness standpoint, the Whittaker system is night and day. Plus, Whittaker's customer service is amazing. Their responsiveness and willingness to provide hands-on training sets the standard for what customer service should be. They have me as a customer for life." — Brittany Hampton, Founder and CEO, Boston Building Maintenance

BBM is now planning to introduce the Smart Care® system at 15 additional facilities it manages across Boston.

Results

Enhanced productivity

One cleaning replaced multiple. Dry time dropped to a fraction of what extraction required, allowing BBM to return carpeted areas to use far more quickly and freeing staff to move on to other essential tasks. Callbacks for reappearing stains dropped significantly.

Better stain removal

"Whittaker's chemistry removes spots and stains far better than any other chemical used in the last eight years." Superior stain removal protects the hotel's upscale brand and BBM's reputation as a contractor that takes pride in its work.

Customer satisfaction

Because the system removes stains on the first attempt, the hotel is consistently satisfied with the appearance of its carpet. The results speak for themselves on every visit.

Cost savings

Labor is the most significant expense for any service company. Cleaning faster with better results means lower cost per square foot for both BBM and its customers, making the system pay for itself.

Improved employee satisfaction

The Smart Care® TRIO is significantly lighter and more ergonomic than extraction equipment. Less physical strain means happier staff and a more sustainable pace of work across long shifts.

"For other organizations considering Whittaker — don't think twice about making the switch. The system quickly pays for itself between enhanced customer satisfaction and employee efficiency."

— Brittany Hampton, Founder and CEO, Boston Building Maintenance