One negative review can undo the hard work of a hotel’s team and overshadow positive feedback. Plus, negative reviews can be seen by thousands or even millions of potential customers if they go viral or have prominent placement on a review site.
In order to deliver a five-star experience, hotels must exceed the new cleanliness and service expectations of travelers. Learn more about keeping your hotel's carpet clean this holiday season.
There are several facility maintenance and cleaning recommendations that hotels can lean on to keep allergies from impacting guest satisfaction.
Cleaning for health carefully considers the health and safety of a facility’s occupants, from hotel guests to employees to visitors. Learn more about this shift in the way we clean and best practices for maintaining hotel cleanliness standards.
Learn more about how the hotel industry is pivoting to overcome unprecedented challenges and the best practices properties can implement to restore traveler confidence amidst the pandemic.
With proper care, carpet is a long-lasting and sustainable flooring option that offers hotels numerous benefits, including reduced noise pollution, improved indoor air quality and a comfortable away-from-home environment.
With many different options on the market, it’s important for facility managers to understand the importance of a quality vacuum and the impact of a bad vacuum.
There are some obvious lessons learned from the COVID-19 pandemic (such as the importance of surface cleanliness and personal hygiene), and there are also unexpected outcomes that BSCs and facility managers may not have previously considered. Learn more about what we've learned about carpet cleaning during a pandemic.
Whether you operate a small bed-and-breakfast or a national or international hotel chain, it’s important to make first-time guests and recurring visitors feel comfortable and safe to secure ongoing loyalty and positive word of mouth. Here are our suggestions for making a hotel feel like home.
From advanced audiovisual equipment to elegant furnishings to pristine carpet, every aspect of the event space design plays a part in creating a welcoming environment and helping the hotel secure additional business.
