Our Blue Ribbon Service and Repair

As a customer of R.E. Whittaker Company, you can expect nothing but the best service. Our full-time expert repair team is fast, thorough, and delivers the high-quality results you deserve.

Machines and equipment may be shipped back to the factory for refurbishing, preventative maintenance, or general repair work.

We stock all spare parts in our warehouse so that repairs can be completed quickly and shipped back to you immediately.

Our Service Department will contact you to provide an estimate before any work is performed. A minimum diagnostic charge will apply if no work is performed.

We pride ourselves on a fast turnaround. Work is generally completed within 24-48 hours after approval of estimate and then shipped back to the customer.

Looking for New Parts?

We sell parts to help you maintain your system in peak condition. To help you find the exact part you need, we’ve developed a convenient Parts Finder based on your machine’s schematics to lead you to the exact parts you need for your equipment. Find your part — click on it and go to the store, where you can easily purchase the parts you need online.


How to Obtain Service

Call or email to notify the Service Department of your need for service.
[email protected]

Pack the machine in heavy corrugated cardboard, using bubble wrap for padding. Please do not use packing peanuts or shredded paper.

Purchase insurance for the actual cost of the machine when shipping.

Ship package to:
302 S. Croton Ave.
New Castle, PA 16101

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Cradle to Cradle Certified
Building Service Contractors Association International
The Carpet Rug and Rug Institute
Green Seal Certified
International Facility Management Association
International Sanitary Supply Association
National Service Alliance
Institute of Inspection Cleaning and Restoration Certification